Privacy Policy
1. Introduction
Welcome to Foodpapa, an online food delivery platform operating in Pakistan, owned by
Sheikhani Group with
Ali Sheikhani as CEO.
We value your privacy. This policy explains how we collect, use, and protect your data on our platform.
2. Who Controls Your Data?
For data-related queries, you can contact us at:
📧 support@foodpapa.com
3. Your Rights
- Access Your Data: Request details about your personal data.
- Correct Inaccuracies: Request updates to any incorrect data.
- Withdraw Consent: Revoke your consent for specific data uses.
- Request Data Deletion: Ask for your data to be deleted under legal conditions.
- Object to Data Use: Opt out of processing for targeted advertising.
4. What Data We Collect and Why
- Profile Data: Name, email, phone number – used for account creation.
- Delivery Data: Address and order details to ensure smooth delivery.
- Order History: Helps us provide personalized recommendations.
- Location Data: To suggest nearby restaurants and improve delivery efficiency.
- Device Data: Enhances app performance and detects fraud.
- Customer Support Data: Used to resolve your queries and complaints efficiently.
- Marketing Data: To share offers and promotions (only with your consent).
- Payment Data: Ensures secure processing of transactions.
5. How We Use Your Data
- Create and manage your account.
- Process and fulfill orders.
- Improve and personalize your experience.
- Provide customer support.
- Send you promotional content (with your permission).
- Detect and prevent fraudulent activities.
6. Who We Share Your Data With
- Restaurants & Delivery Partners
- Payment Service Providers
- IT & Security Vendors
- Legal Authorities (when legally required)
7. Data Security & Retention
We follow industry-standard security protocols to safeguard your data. Your data is retained only as long as necessary. Inactive accounts may be removed after 3 years.
8. Your Data, Your Control
- Manage cookies via your browser settings.
- Unsubscribe from marketing emails anytime.
- Delete your account via platform settings.
9. Changes to This Privacy Policy
We may revise this policy occasionally. If we make significant changes, we will notify you via email or platform messages.
For questions, feel free to reach us at 📧 support@foodpapa.com.
